Refund and Returns Policy

Returns & General Terms

Returns
You are more than welcome to return your item(s) within 14 calendar days from the date you have received it.

To be eligible for a return, your item(s) must be unused, in the same condition as received and in its original packaging

You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Posh Pastures
Glebe Farm
Stratford Road
Loxley
Warwick
CV35 9JW

you are more than welcome to use a courier of your choice but

Refunds
Once the goods have been received and inspected, we will refund via the original payment method used to purchase your item(s) within 48 hours. It may take longer to show on your statement depending on your card issuer.

In the unlikely event that you receive an item with a fault or damage, please email us at info@poshpastures.co.uk with your order number and photos of the issue within 7 calendar days of delivery. We will aim to contact you to discuss a solution within 2 working days.

General T&Cs

Introduction
These are the only terms and conditions upon which Poshpastures will contract with you for the supply of goods from it. No alteration or substitution of these terms and conditions shall be valid unless agreed in writing.

Formation of Contract
A contract is formed between us when we confirm in writing (which shall include email) that your order has been accepted. Orders will not be accepted until we receive authorisation of your credit card payment. By placing an order with us you warrant that:

2.1 You are at least 18 years old;

2.2 You are legally capable of entering into binding contract

2.3 You have ensured all aspects of your order are correct and suitable for your requirements including (but not limited to) measurements, dimensions and product features.

Representations
Our employees and/or agents are not authorised to make any representations concerning our goods. In entering into the contract you acknowledge that you do not rely on any representations other than those in these terms and conditions.

Any typographical, clerical or other error or omission in any of our catalogues, advertisements, website, quotation, price list, acceptance of offer, invoice or other document or information issued by us (“sales literature”) may be corrected without any liability on our part.

No drawings, illustrations or descriptions or any other information submitted or contained in sales literature shall be deemed to form part of the contract but are for general information and guidance only. In particular please note:

5.1 Hay types may vary slightly from one batch to another;

5.2 Hay may have slight colour variations and textures between batches.

5.3 Stated measurements on our website are approximate only and may vary by plus or minus 3cm;

5.4 Accuracy of colour reproduction can be affected by the settings of your monitor, system or printer. Whilst every reasonable effort is made to ensure accuracy on the website we cannot warrant that there will not be slight variations.

Availability
We reserve the right to withdraw our acceptance of your order if any goods are not readily available to us and to refund in full any payment you have made for them. Other goods ordered by you will be despatched in the normal way.

Price
The price of the goods is inclusive of packing and carriage costs within Mainland (but subject to clauses 7.1 and 7.2). Please note:

7.1 Mainland UK does not include the Scottish Highlands, All Islands, Northern Ireland and the following postcodes beginning with: AB, BT, DD, IM, IV, KW, KY, HS, PH, PA, ZE;

7.2 For delivery to Mainland UK at those locations set out in clause 7.1 carriage costs will normally be charged at the rate agreed between us of the time of your order which will be dependant on the goods ordered and means of carriage;

7.3 All payments must be in pounds sterling.

Import Restrictions
You shall be responsible for ensuring the goods you order are permitted to be imported to your country of residence and for obtaining any export and/or import licenses that may be required and for paying any import duties. You shall indemnify us for all losses, damages, costs and expenses which we may suffer or incur if you breach this term. Where goods are impounded by any lawful authority or otherwise you shall remain liable to us for the price of such goods unless such action can be shown to have arisen due to a fault by us.

Delivery
Goods will be delivered to the country and address you provide to us and will normally be dispatched same day if ordered before 2pm (if within Mainland ) unless we state otherwise. Time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. If we fail to dispatch any goods within 30 days of accepting your order (or such other period we have notified to you), we shall refund in full your payment in respect of such goods. Please note that on placing an order with us you warrant that you have ensured all goods you have ordered:

9.1 Will fit into the room you intend (see clause 5.3);

9.2 Can be moved via required access routes to the location you require including (where applicable)

Title and Risk
Risk of damage to, or loss of, goods shall pass to you:

12.1 Where we have arranged delivery at the time the goods are delivered to you;

12.2 Where you have contracted directly with a courier at the time the goods are loaded onto the courier’s vehicle;

In all circumstances ownership of the goods shall pass to you on delivery provided we have received payment for them.

Consumer Rights and Your Right to Cancel
Your statutory rights including but not limited to those contained within the Sale of Goods Act 1979 (as amended), the and Supply of Goods and Services Act 1982 and the Consumer Protection from Unfair Trading Regulations 2008, shall not be affected by the restrictions and limitations set out in these terms and conditions.

Provided you are not purchasing goods from us in the course of a business you shall (subject to clause 15) from the time the contract between us is formed and you take delivery until a period of 14 days following delivery of the goods, have the right to cancel the contract without providing a reason by sending written notice of cancellation to us at the e-mail or postal address set out at the end of these terms and conditions.

In the event you cancel the contract under clause 14 above:

15.1 You shall be responsible for paying all reasonable costs and expenses incurred in the goods being returned to us within 14 days of notifying us of cancellation; and

15.2 We shall reimburse any sum paid by you within 14 days of the notice of cancellation being given or receiving the goods back;

Where you have ordered goods to be tailor made for you on a bespoke basis your right to cancel will cease when we confirm to you in writing that we have commenced manufacture of such goods.

Where you have not exercised your right to cancel, you have the right to require goods be repaired or, where appropriate, replaced for a period of six months after the contract between us is formed if you assert the goods do not conform to the contract save where we can establish that the goods do so conform.

Standard Warranties
We warrant that, at the time of delivery, the goods will, subject as hereinafter provided, be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). There may, however, be minor variations between the goods as shown or described in our sales literature and those despatched to you (the goods despatched will always be of a comparable or superior quality).

Please note in respect of all our products the limitation in respect to our advertising and marketing literature set out in clause

Our Liability
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the goods without our approval. We are not responsible for indirect losses.

Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

Subject as expressly provided in these terms and conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

In no circumstances shall our liability to you exceed the invoice value of the goods even if such losses result from a deliberate breach of these terms by us.

Matters outside our control
We shall not be liable for situations of force majeure where any failure in the performance of any of our obligations is caused by factors outside our control.

Indemnity
You agree not to offer the goods for resale either within or outside the UK. You shall indemnify us in full for all losses, damages, costs and expenses which we may suffer or incur if you breach this term.

Third Party Rights
In respect to any contract entered into between us, no other party shall have the right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of the contract but this does not effect any right or remedy of a third party which exists or is available apart from that Act.

Communications
Any communication between us shall be by e-mail, first class post to our current e-mail or postal address as set out at the end of these terms and conditions and to your e-mail or postal address which you may have notified to us. Communication may also take place by telephone but we will confirm matters in writing (save where it is a delivery driver contacting you on the day of delivery).

Variation
We reserve the right to vary these terms and conditions at any time but the terms and conditions which apply to the contract between us shall be those in force at the time we accept your order.

Enforceability
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

Law
The contract formed by our acceptance of your order shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the English Courts.

Privacy & Cookies Policy
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities..

Terms and Conditions of using site.

It is a condition of Poshpastures (“Company”) allowing you free access to the material on this website that you accept the terms and conditions of this notice.

The contents of this website are copyright poshpastures. The copying or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

(a) Print or download extracts of the materials on this site for your personal use; or

(b) Copy the materials on this site for the purpose of sending to individual third parties for their personal information, provided that you acknowledge the Company as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

INFORMATION ON THIS WEBSITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. The Company may also make improvements and/or changes in the products described in this information at any time without notice. It is therefore essential that you verify all such information with the Company before taking any action in reliance upon it.

Information the Company publishes on the World Wide Web may contain references or cross-references to the Company’s products, programs and services that are not announced or available in your country. Such references do not imply that the Company intends to announce such products, programs or services in your country. Consult the Company for information regarding the products, programs and services which may be available to you.

The Company makes no representations whatsoever about any other website which you may access through this one. When you access a website which does not belong to the Company, please understand that it is independent from the Company, and that the Company has no control over the contents of that website. In addition, a link to a non-Company website does not mean that the Company endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

IN NO EVENT WILL THE COMPANY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE OR ON ANY OTHER HYPER-LINKED WEBSITE INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF THE COMPANY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy Policy……………………………………………………………………
Poshpastures (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Poshpastures of Glebe Farm, Stratford Road, Loxley, Warwick, CV35 9JW

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you: Information that you provide by filling in forms on our site http://www.poshpastures.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us: To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you do not want us to use your data in this way for marketing purposes, you can opt out by following the “unsubscribe” link on emails we send to you.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Poshpastures or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use of this website or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Poshpastures, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by contacting us at sales@glebefarmhay.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.